Question 1

What's included in the free plan?

Accepted Answer

The free plan includes online booking, email confirmations, and basic practice management for 1 practitioner with up to 2 services and 8 appointments per month. It's perfect for getting started or testing the platform.

Question 2

How long does it take to get set up?

Accepted Answer

Most practitioners are up and running in under 10 minutes. Create your account, add your services and availability, and share your booking link. If you're migrating from another platform, our import tool handles the heavy lifting.

Question 3

Can I change my plan later?

Accepted Answer

Absolutely. Upgrade, downgrade, or cancel at any time—changes take effect at the end of your billing cycle. No penalties, no hoops.

Question 4

What's the 2% platform fee on the free plan?

Accepted Answer

The free plan includes a 2% fee only on payments processed through Stripe. Paid plans have zero platform fees. You can always use invoicing independently at no cost on any plan.

Question 5

Do I need a credit card to start?

Accepted Answer

No. The free plan requires no payment information at all. Paid plans include a 14-day free trial before billing begins.

Question 6

Can I customize my booking page?

Accepted Answer

Yes. Every plan includes a booking page you can share with clients. Paid plans let you choose from multiple themes, font pairings, and layouts. Professional plans unlock full color customization and custom branding to match your practice identity.

Question 7

Is Stillpoint HIPAA-compliant?

Accepted Answer

Yes. All plans include HIPAA compliance with encrypted clinical notes, secure data storage, and audit logging. We sign a Business Associate Agreement (BAA) with every practice to ensure your client data is protected.

Question 8

How does the AI-powered practice website work?

Accepted Answer

Stillpoint can generate a professional website for your practice based on your profile, services, and location. It's optimized for search engines and mobile devices. You can connect a custom domain or use a free Stillpoint subdomain.

Question 9

Can I add multiple practitioners to my account?

Accepted Answer

Yes. The Starter plan supports up to 6 practitioners with their own calendars and availability. The Professional plan has no limit. Each practitioner gets an individual booking link and can manage their own schedule.

Question 10

Can I import data from my current system?

Accepted Answer

Yes. Stillpoint includes a built-in import tool that supports Jane App, SimplePractice, MassageBook, Vagaro, and CSV files. You can bring over client records, appointment history, and clinical notes without starting from scratch.

Question 11

How do appointment reminders work?

Accepted Answer

Clients automatically receive email confirmations when they book and customizable reminders before their appointment. This helps reduce no-shows without any manual effort on your part.

Question 12

What is Clio, the AI practice assistant?

Accepted Answer

Clio is an AI assistant built into Stillpoint that helps with day-to-day practice tasks. It can draft clinical notes, answer questions about your schedule, help with billing, and suggest optimizations for your practice. It's included on all paid plans.

Question 13

Can I manage my practice from my phone?

Accepted Answer

Yes. Stillpoint is fully responsive and works on any device. You can view your schedule, manage bookings, and check client information from your phone or tablet without installing a separate app.

Question 14

What happens if I cancel my plan?

Accepted Answer

If you cancel a paid plan, your account reverts to the free tier at the end of your billing cycle. Your data is preserved, so you can continue accessing it or upgrade again at any time. We never delete your data without your explicit request.

Question 15

What kind of support do you offer?

Accepted Answer

All plans include email support. We also maintain a detailed help center with guides and tutorials. We're a small team that genuinely cares about your experience—when you reach out, you'll hear back from a real person.

Question 16

Does Stillpoint integrate with other tools?

Accepted Answer

Stillpoint connects with Stripe for payments, Google Calendar for syncing your schedule, and supports webhooks for custom integrations. We're actively building more integrations based on practitioner feedback.

Frequently Asked Questions

Frequently Asked Questions